Apprenticeships are paid jobs that combine on the job training with study to help you gain the knowledge, skills, behaviours needed for a specific career. As an employee you will earn a wage while working alongside experienced colleagues and studying a related subject, with at least 6 hours per week dedicated to off the job training.
To search for apprenticeship vacancies please click here: https://www.apprenticeships.gov.uk/apprentices/browse-apprenticeships#
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries.
You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies.
This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.
Apprenticeships are paid jobs that combine on the job training with study to help you gain the knowledge, skills, behaviours needed for a specific career. As an employee you will earn a wage while working alongside experienced colleagues and studying a related subject, with at least 6 hours per week dedicated to off the job training.
To search for apprenticeship vacancies please click here: https://www.apprenticeships.gov.uk/apprentices/browse-apprenticeships#
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries.
You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies.
This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.
Must be employed within an organisation and have a minimum of 12 months experience in current role
Minimum of grade 4 in GSCE Maths & English (or equivalent)
If you have any questions please contact us!
