Customer Service Practitioner Apprenticeship Level 2

Entry Requirements:

Relevant employment. Grde. 3 GCSE Maths & English or equivalent

Qualification Gained:

Customer Service Apprenticeship Standard (Level 2 Customer Service Practitioner)

Awarding Body:

NCFE

Locations:

Central Training Head Office

Central Training Aylesbury

Cost:

FREE*

DELIVERING THE VERY BEST SERVICE

Central Training Group’s Customer Service Practitioner Apprenticeship Level 2 is tailored to you, to ensure you get the best possible start in your career.

Our Customer Service Practitioner Apprenticeship Level 2 is delivered in your workplace, meaning you can continue to progress and learn, throughout your career path, in a way that works for you.

Joining a business as a customer service practitioner will give you a fantastic understanding of customers, consumer branding and the customer experience. You’ll learn about complaints’ procedures and consumer law.

Gain experience in a real world business environment and learn with our expert trainers, who will come to your workplace to deliver your training.

Entry Requirements:

Currently employed in relevant industry.
Min of grade 3 for GCSE Maths & English or equivalent

Awarding Body:

NCFE

Duration:

This Apprenticeship will take between 15 and 18 months to complete.

Skills Learned:

Knowing your customers, Understanding the Organisation, Regulation & Legislation, Roles and Responsibility, Product & Service Knowledge, Communication, Customer Conflict.

Qualification Gained:

Customer Service Apprenticeship Standard (Level 2 Customer Service Practitioner)

Start Date:

Roll on/Roll off

Locations:

Central Training Head Office

Central Training Aylesbury

Cost:

FREE*

If you have any questions please contact us!

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