Customer Service Specialist Apprenticeship Level 3

Customer Service Specialist Apprenticeship Level 3

Entry Requirements:
Grd. 4 GCSE Maths & English or equivalent & min. 6 months supervisiory experience
Qualification Gained:
Advanced Customer Service Apprenticeship Standard (Level 3 Customer Service Specialist)

Awarding Body:
Locations:
Cost:
FREE*

DELIVERING THE VERY BEST SERVICE

Customer Service Specialist Apprenticeship Level 3
Central Training Group’s Customer Service apprenticeships are tailored to you, to ensure you get the best possible start in your career.
Our Customer Service Specialist Apprenticeship Level 3 is delivered in your workplace, meaning you can continue to progress and learn, throughout your career path, in a way that works for you.

A Customer Service Specialist Apprenticeship Level 3 includes understanding of customers and customer retention, consumer branding and the customer experience. You’ll learn about complaints’ procedures, consumer law, how to exceed customer expectations & managing team performance.

Gain experience in a real world business environment and learn with our expert trainers, who will come to your workplace to deliver your training.

Entry Requirements:
  • Currently employed in relevant industry.
  • At least 6 months of supervisory experience.
  • Minimum of grade 4 at GCSE or equivalent in Maths & English &
Awarding Body:
Duration:
This Apprenticeship will take approximately 18 months to complete.

Skills Learned:

Business Knowledge & Understanding, Customer Journey Knowledge, Customer Needs, Service Culture, Developing Self, Ownership/Responsibility, Team Working


Qualification Gained:
Advanced Customer Service Apprenticeship Standard (Level 3 Customer Service Specialist)

Start Date:
Roll on/Roll off

Locations:
Cost:
FREE*

If you have any questions please contact us!

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