Customer Service Specialist Apprenticeship Level 3

Entry Requirements:

Grd. 4 GCSE Maths & English or equivalent & min. 6 months supervisiory experience

Qualification Gained:

Advanced Customer Service Apprenticeship Standard (Level 3 Customer Service Specialist)

Awarding Body:

NCFE

Locations:

Central Training Aylesbury

Cost:

FREE*

DELIVERING THE VERY BEST SERVICE

Central Training Group’s Customer Service apprenticeships are tailored to you, to ensure you get the best possible start in your career.

Our Customer Service Specialist Apprenticeship Level 3 is delivered in your workplace, meaning you can continue to progress and learn, throughout your career path, in a way that works for you.

A Customer Service Specialist Apprenticeship Level 3 includes understanding of customers and customer retention, consumer branding and the customer experience. You’ll learn about complaints’ procedures, consumer law, how to exceed customer expectations & managing team performance.

Gain experience in a real world business environment and learn with our expert trainers, who will come to your workplace to deliver your training.

Entry Requirements:

Currently employed in relevant industry.
At least 6 months of supervisory experience.
Minimum of grade 4 at GCSE or equivalent in Maths & English &

Awarding Body:

NCFE

Duration:

This Apprenticeship will take approximately 18 months to complete.

Skills Learned:

Business Knowledge & Understanding, Customer Journey Knowledge, Customer Needs, Service Culture, Developing Self, Ownership/Responsibility, Team Working

Qualification Gained:

Advanced Customer Service Apprenticeship Standard (Level 3 Customer Service Specialist)

Start Date:

Roll on/Roll off

Locations:

Central Training Aylesbury

Cost:

FREE*

If you have any questions please contact us!

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