L3 Customer Service Specialist

A quick line about who this apprenticeship is good for.

Entry Requirements:
Grd. 4 GCSE Maths & English or equivalent & min. 6 months supervisiory experience
Qualification Gained:
Advanced Customer Service Apprenticeship Standard (Level 3 Customer Service Specialist)

Locations:
Cost:
FREE*

DELIVERING THE VERY BEST SERVICE

Customer Service Diploma - Man talking on headset
Central Training Group’s Customer Service apprenticeships are tailored to you, to ensure you get the best possible start in your career.
Our Customer Service Specialist Apprenticeship Level 3 is delivered in your workplace, meaning you can continue to progress and learn, throughout your career path, in a way that works for you.

A Customer Service Specialist Apprenticeship Level 3 includes understanding of customers and customer retention, consumer branding and the customer experience. You’ll learn about complaints’ procedures, consumer law, how to exceed customer expectations & managing team performance.

Gain experience in a real world business environment and learn with our expert trainers, who will come to your workplace to deliver your training.

Entry Requirements:
  • Currently employed in relevant industry.
  • At least 6 months of supervisory experience.
  • Minimum of grade 4 at GCSE or equivalent in Maths & English &
Awarding Body:
Duration:
This Apprenticeship will take approximately 18 months to complete.

Skills Learned:

Business Knowledge & Understanding, Customer Journey Knowledge, Customer Needs, Service Culture, Developing Self, Ownership/Responsibility, Team Working


Qualification Gained:
Advanced Customer Service Apprenticeship Standard (Level 3 Customer Service Specialist)

Start Date:
Roll on/Roll off

Locations:
Cost:
FREE*

If you have any questions please contact us!

Similar Courses

CTG Pre-Employment Programme

Study Programme
Our CTG Pre-Employment Programme will enable you to gain employability skills to a standard that allows you to effectively function in a workplace, train in a vocational area of your choice, learn personal development skills to help you in everyda……
Start Date: Monday 9th September

Course Duration: 38 wks
Funding: Possible bursary payments for travel costs/clothing/equipment/lunch.
Cost: FREE*

Hairdressing Pathway

VRQ Diploma
Put your skills to work with a one-year course that covers health and safety practices, client consultations, shampooing and conditioning treatments, cutting techniques , styling techniqu……
Start Date: Start immediately

Course Duration: 1 year
Funding: Bursaries available
Cost: FREE*

L2 Hairdressing Apprenticeship

Apprenticeship
The Hairdressing Apprenticeship Level 2 is designed to give you all of the core knowledge and skills you need to start your career in hairdressing. We will help you with your job search too, to make sure you find the right fit for you. Gain experi……
Start Date: Start immediately

Course Duration: 24 months
Cost: FREE*

L3 Customer Service Specialist

Thank you for contacting us

A member of our team will be in touch.  If your request is urgent, please contact us on 0800 783 2901.
Central Training Closed Xmas Message