This Level 4 apprenticeship equips learners with the knowledge and practical skills needed to work within local authorities and organisations supporting residents with council tax, business rates, and welfare benefits.
Learners will develop the confidence to handle complex customer enquiries, assess eligibility for financial support, and ensure individuals receive the help they are entitled to—all while working within current legislation and professional standards.
This apprenticeship is ideal for those working in or aspiring to roles such as Council Tax Officer, Benefits Officer, Welfare Advisor, or Revenues and Benefits Practitioner.
With a typical duration of 12–18 months, learners will develop the technical expertise and professional behaviours needed to succeed in a vital public service role.
Learners will develop the confidence to handle complex customer enquiries, assess eligibility for financial support, and ensure individuals receive the help they are entitled to—all while working within current legislation and professional standards.
This apprenticeship is ideal for those working in or aspiring to roles such as Council Tax Officer, Benefits Officer, Welfare Advisor, or Revenues and Benefits Practitioner.
With a typical duration of 12–18 months, learners will develop the technical expertise and professional behaviours needed to succeed in a vital public service role.
Employers typically set their own entry requirements.
Only available for individuals working within Public Sector Organisations
Apprentices aged 16-18 who have not achieved grade 4 or above at GCSE (or equivalent) will be required to achieve Functional Skills Maths & English at Level 2 as part of this apprenticeship.
Throughout the programme, apprentices will learn how to:
Apprentices aged 16-18 who have not achieved grade 4 or above at GCSE (or equivalent) will be required to achieve Functional Skills Maths & English at Level 2 as part of this apprenticeship.
If you have any questions please contact us!
This is the start of the application. If you are eligible for the course, we’ll email you shortly with the next steps.