L2 Customer Service Practitioner

Entry Requirements:
Employed in an organisation. Minimum grade 4 in GSCE Maths & English
Qualification Gained:
No additional qualifications gained as part of the apprenticeship. The apprenticeship is the recognised qualification. Apprentices aged 16-18 who have not achieved grade 4 for Maths & English at GCSE will be required to complete Functional Skills as part of the apprenticeship.

Awarding Body:
NCFE

Locations:
Nationwide (England Only) at employer location
Cost:
FREE*

DELIVERING THE VERY BEST SERVICE

Customer Service Practitioner Level 2
Apprenticeships are paid jobs that combine on the job training with study to help you gain the knowledge, skills, behaviours needed for a specific career.  As an employee you will earn a wage while working alongside experienced colleagues and studying a related subject, with at least 6 hours per week dedicated to off the job training. 

To search for apprenticeship vacancies please click here: https://www.apprenticeships.gov.uk/apprentices/browse-apprenticeships# 

The role of Customer Service Practitioner Level 2 is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.  These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type. 

To search for apprenticeship vacancies please click here: https://www.apprenticeships.gov.uk/apprentices/browse-apprenticeships# 

The role of Customer Service Practitioner Level 2 is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.  These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type. 

Entry Requirements:
  • Must be employed within an organisation 
  • Minimum of grade 4 in GSCE Maths & English (or equivalent)
Awarding Body:
NCFE

Duration:
12 month in learning/practical period, 3 month End Point Assessment period

Skills Learned:
  • Understanding customers (internal & external) 
  • Needs and priorities of customers 
  • Business purpose and brand promise 
  • Legislation and Regulation 
  • Product and service knowledge 
  • Influencing Skills 
  • Dealing with conflict and challenge 
  • Equality and Diversity 
Qualification Gained:
No additional qualifications gained as part of the apprenticeship. The apprenticeship is the recognised qualification. Apprentices aged 16-18 who have not achieved grade 4 for Maths & English at GCSE will be required to complete Functional Skills as part of the apprenticeship.

Start Date:
Dependent on the employer

Locations:
Cost:
FREE*

Funding:
This apprenticeship is fully funded for anyone over the age of 16 who is employed within an organisation.

If you have any questions please contact us!

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L2 Customer Service Practitioner

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Central Training Academy Team with our Provider of the Year Award at The AAC Conference Day 2 held at the ICC in Birmingham.
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Central Training Academy Team with our Provider of the Year Award at The AAC Conference Day 2 held at the ICC in Birmingham.